We offer USPS delivery for all orders with residential addresses. While we’d like to promise fast delivery, unfortunately, we can’t control any unexpected delays during the transit process.
For all missing mail, we kindly ask that you reach out to your local post office for more assistance. In the event USPS cannot locate your package, please send the investigation details to orders@pastmidnightlabel.com and we will provide a full refund, including shipping.
Please allow 2–3 business days for your order to process. You will be notified with tracking information once your package has shipped. Processing times are subject to change and may be longer during launches and sales.
Shipment times begin from the processed date. All domestic orders should arrive within two business weeks of processing. If we need to send a replacement, it may take up to three weeks to receive your replacement order.
If you are unable to locate your delivery, please contact us within 7 days of the delivery date shown on your tracking information so we can open a USPS investigation. Requests made after this 7-day period cannot be accommodated.
Rates are calculated at checkout for international orders with residential addresses. Any customs duties, taxes, or additional fees are the responsibility of the customer. Free shipping promotions do not apply to international orders.
Please allow 2–3 business days for processing. Shipment times begin from the processed date.
Express Shipping generally takes 10+ business days. Standard Shipping typically arrives within 3–4 business weeks, although customs processing may result in longer transit times.
Past Midnight is not responsible for shipping delays caused by carriers, customs, natural events, or transfers from our primary shipping provider to local carriers in the destination country.
If a package is deemed undeliverable, the customer is responsible for ensuring its return to sender. Please email us the return status, including the location, date, and time of arrival. Once the package has been returned to us, we will refund the product cost. Shipping charges are non-refundable.
We do not offer replacement shipments for international orders.
For U.S. orders, if you are not completely satisfied with your purchase, we are happy to offer a refund to your original payment method for unworn items.
We do not currently offer exchanges.
Returns may be requested within 10 days of receiving your order.
We only offer replacements for damaged or defective products and require the original item to be returned.
Claims must be submitted within 5 days of delivery and include photos of the damage. Please send all claims to orders@pastmidnightlabel.com.
If approved, a replacement will be issued.
To begin a return, email orders@pastmidnightlabel.com with your Order Number and reason for return.
Our team responds within 48 hours, Monday–Friday, 9:00 AM–5:00 PM EST. During launches and promotional periods, response times may take up to 72 business hours.
Original shipping charges are non-refundable.
For first orders, return shipping and restocking costs are complimentary.
For all subsequent orders, customers are responsible for return shipping costs. A $7.50 return label fee and a 3% restocking fee will be deducted from the refund amount.
If a replacement order is returned, these fees still apply if the replacement was delivered within three business weeks of the original order date.
All returns must be shipped within 10 days of return approval.
Items must be returned unworn and in their original condition.
We are not liable for lost return shipments. It is the customer's responsibility to ensure the package is successfully returned via USPS.
Refunds cannot be issued for returns that are not received.
Please allow up to 21 business days for returned items to be processed and refunds issued.
Store credit codes are non-refundable and cannot be redeemed for cash.
Shipping charges are non-refundable.
We do not offer returns or exchanges on international orders.
All international sales are final due to the customs, duties, taxes, and international processing requirements associated with cross-border shipments.
All eyewear must be returned free of wear or damage, including scratched lenses, bent arms, or broken components.
The following original packaging materials must also be included:
Failure to return all original components, or returning damaged products, may result in a 5% restocking fee or a reduced refund amount.
Our sunglasses are crafted from durable luxury acetate designed for long-term wear.
The arms are intentionally designed to flex and can be adjusted for a comfortable fit across different face shapes. If your pair feels uneven, you may carefully adjust the arms yourself or visit a local optometrist for professional fitting.
At this time, we do not offer warranties, as the condition of eyewear depends on individual use and care.