For U.S. domestic orders, if you are not 100% satisfied with your purchase, we are happy to offer a refund to your original payment method for unworn items.
We do not offer exchanges at this time.
Returns may be requested within 10 days of the date your order is delivered.
At this time, we only offer replacements for damaged or defective goods and require the damaged item to be returned. Claims for damaged or defective items must be submitted within 5 days of delivery and include photos. Please send all claims to orders@pastmidnightlabel.com. If eligible, a replacement will be issued.
To initiate a return, please navigate to our Returns Portal and follow the prompts to submit your return. A prepaid return label will be generated through the Returns Portal.
Original shipping charges are non-refundable.
All return shipping and restocking costs are complimentary on your first order.
For orders after your first order, return shipping costs are not covered. A standard return label fee of $7.50 and a 3% restocking fee will be deducted from your refund.
If a return is initiated on a replacement order, these fees will still apply if the replacement was delivered within three business weeks of the original order date.
All approved returns must be shipped within 10 days of return confirmation to be accepted.
Items must be returned in unworn condition to avoid additional restocking fees.
We are not liable for unreceived returns. It is the responsibility of the customer to ensure the item is successfully returned to us via USPS. Unfortunately, refunds cannot be issued for returns that are not received.
Please allow up to 21 business days for returned items to be processed and refunds issued.
Store credit codes are non-refundable and cannot be redeemed for cash.
Shipping charges are non-refundable.
We do not offer returns or exchanges for international orders.
All international orders are final sale due to the taxes, duties, customs processing, and additional requirements associated with international shipments.
Any shipment that passes through customs and incurs duties, taxes, or additional processing is considered an international order.
All eyewear must be returned free from signs of wear or damage, including scratched lenses, bent arms, or broken components.
All original packaging and accessories must be included with the return, including branded pouch, cleaning cloth, box, and original plastic wrapping.
Failure to return all original components, or returning damaged items, may result in a 5% restocking fee or a reduced refund amount.
Our sunglasses are crafted from durable luxury acetate designed for long-term wear.
The arms are intentionally designed to flex and adjust for a comfortable fit across different face shapes. If your pair feels uneven, you may carefully adjust the arms yourself or visit a local optometrist for professional fitting.
At this time, we do not offer warranties, as the condition of eyewear depends on individual use and care.